Cancel AOL

Cancel AOL AccountDid you know that you can keep your AOL email address and not pay anything?

No, probably not. That is because AOL does not go out of it’s way to inform customers that there is no need to pay it a monthly fee anymore.

Canceling your paid AOL account and switching to their free plan is relatively easy. Before you begin, you’ll need a few things:

Once you have that, there are two ways to cancel: (1) Call the phone number listed on your credit card statement; (2) Cancel online. We’ll go through the steps of canceling online.

Cancel Your AOL Account

  1. ┬áSign into AOL’s My Account with your master username and password.
    Cancel AOL: Step 1
  2. Answer their Account Security Question and click Continue.
    Cancel AOL: Step 2
  3. If prompted, select I already have a High Speed Connection and click View Plans.Cancel AOL: Step 3
  4. Under your current subscription, at the bottom of the page, click Cancel My Billing.
  5. Review the confirmation page. To convert to the free AOL account, select a reason for canceling from the drop-down menu and then click Cancel My Billing.
    Cancel AOL: Step 4

That’s it! You’ve now canceled your AOL account and kept your email address for free.

Please let us know in the comments below if these steps worked for you or if you need any additional help.


  1. I tried that and it told me I didn’t have an account but there was money taken out of mt checkbook for an aol account. I thought all I had was the free account. Please refund the money that was taken out of my checking account.
    Thank You

  2. I am trying to cancel my account on-line and it is not working. I am beginning to become suspicious of this AOL program. I am also not seeing any account activity from previous billing which I am more suspicious. Hmm, someone please contact me ASAP. Thank you. Karen

  3. I hope this takes care of this, so hard to call and talk to someone, this should be easier. as of 2 weeks ago I have had broadband and could not get AOL canceled. do not want any more billings.thank you

  4. Winnifred C Allen  /  April 8, 2014 at 4:54 pm Reply

    I am trying to provide the information but I cannot access the Sign In, etc., to type in the required information as I am doing here in this space.
    What do I need to do?

    Thanks for you help.

  5. I have tried to call about cancelling my AOL service but cant get through. I have tried to cancel online but still show as the canceling being pending. I want to know is the billing canceled and why it shows as pending.

  6. I have tried to cancel my aol account for the last three month but with no avail…..I have switch my account to Att High Speed U-Verse.

    Please return all payments directly back in my bank account. That will be three (3) months worth.

    Hopefully this will be my last communication with Aol.


  7. your cancel system does not WORK — like every other function to stop the account that you offer!

  8. so far have done all of the above and have been informed that my free aol email address is pending. hoping all will go well and get to keep the address will let you know if I have any further problems. thanks for the above help I really appreciate it.

  9. cancel my aol account and billing does not work. this website gets me lost. You continue to charge me 20.99 every month and now 23.99. I need to stop because I never use your aol email or visit aol since two years. I consider you are stealing my money. Bynow I want to cancel my aol account and billing PLEASE

  10. Well after 2 hours on the phone Friday I finally got a cancellation number today Monday. I wrote a letter stating I cancelled and went to fax it and AOL’s fax number 703-433-7283 is OUT OF SERVICE I again had to call and got a number that transmitted 703-466-9583. Aol has taken a page out of Direct Tv’s book. Keep all documentation of fax’s and calls so you can notify your credit card company PLUS the news media is always able to help when companies like Aol stick it to you.

  11. steve vandusseldorp  /  September 4, 2014 at 3:21 pm Reply

    I cant afford anymore. went on disability. maybe later on will sign up again.

  12. I want to cancel my aol completely


  14. Cancel my payment. Cancel my billing. Cancelled last week, but, you continue to take money from my bank account.

  15. TONI MCCLENDON  /  November 24, 2014 at 4:53 am Reply

    I am trying to cancel my AOL account but It is not allowing me to do so!

  16. Iam trying to cancel my acct and having same problem I bill mine through direct deduct, so am going to call the bank and have them stop payment I guess..

  17. I don’t know why I’m getting billed for this service and I haven’t used it in years, I don’t even know my old screen name. I called and they told me to call back within the hour or two because their system is being upgraded. So frustrating!


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