Cancel AOL

Cancel AOL AccountDid you know that you can keep your AOL email address and not pay anything?

No, probably not. That is because AOL does not go out of it’s way to inform customers that there is no need to pay it a monthly fee anymore.

Canceling your paid AOL account and switching to their free plan is relatively easy. Before you begin, you’ll need a few things:

Once you have that, there are two ways to cancel: (1) Call the phone number listed on your credit card statement; (2) Cancel online. We’ll go through the steps of canceling online.

Cancel Your AOL Account

  1. ¬†Sign into AOL’s My Account with your master username and password.
    Cancel AOL: Step 1
  2. Answer their Account Security Question and click Continue.
    Cancel AOL: Step 2
  3. If prompted, select I already have a High Speed Connection and click View Plans.Cancel AOL: Step 3
  4. Under your current subscription, at the bottom of the page, click Cancel My Billing.
  5. Review the confirmation page. To convert to the free AOL account, select a reason for canceling from the drop-down menu and then click Cancel My Billing.
    Cancel AOL: Step 4

That’s it! You’ve now canceled your AOL account and kept your aol.com email address for free.

Please let us know in the comments below if these steps worked for you or if you need any additional help.

By | 2016-10-23T20:31:56+00:00 October 19th, 2016|Categories: How To Cancel|46 Comments

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46 Comments

  1. Robert Sanders August 17, 2016 at 2:58 am - Reply

    I am trying to cancel my plan its no good for me but it is very hard do not charge my account again

  2. diane August 16, 2016 at 6:50 am - Reply

    I also for months have tried to find out why i get charged twice a month, and the people i speak to are telling me they do not charge do that.also mailed two letters to a Ricardo Camacho in Virginia with no help.
    MAYBE A CLASS ACTION LAWSUIT WOULD BE IN CHECK TO THESE PEOPLE

  3. Ute Papke July 6, 2016 at 10:27 pm - Reply

    I wish to cancel my AOL account

  4. william blevins July 3, 2016 at 6:50 pm - Reply

    free trial my ass its a scam

  5. Kevin r Kennedy July 3, 2016 at 12:06 pm - Reply

    If you don’t stop taking money from my account I’m going to sue you. I cancelled my aol account 10 years ago. I’m going to have the back go back and check how much of my money you have stolen. Pay me back or I get a lawyer.

  6. Janet Butcher-Martin May 16, 2016 at 3:06 am - Reply

    Why would AOL list steps to do to cancel AOL accounts on line and then the features are inoperable??? Highly annoying!

  7. D. Roper May 8, 2016 at 1:21 pm - Reply

    I do not have a paying account but I still have the old e-mail address. I am getting notices from AOL that other people are using it to try to scam people. I want to have that address removed so it cannot be used again but I cannot find out how to do this.

  8. Dimitar Delev April 19, 2016 at 9:36 pm - Reply

    I would like to cancel my free aol.co.uk email account.

  9. Judy Reed March 16, 2016 at 10:45 pm - Reply

    I want my att. net to come on first. I don’t want aol.

  10. Nestor Carmona March 3, 2016 at 1:44 am - Reply

    Aol is not providing me a valid text and script every time

    I contact with with my recipient. Aol has lost my password

    giving me a difficult time replacing it if at all. Very

    frustrating. I will switch to another email provider.

  11. Eileen Dube February 28, 2016 at 2:14 pm - Reply

    This whole thing sounds like a scam. I’m tryuing to cancel just like these other people. Shame on aol! Why soooo difficult?

  12. Joanne smith February 21, 2016 at 10:22 pm - Reply

    My husband has died. I want to cancel his aol account. I’m having trouble accessing his account.

  13. helga noveck February 21, 2016 at 6:23 pm - Reply

    you say I can cancel here, so why could I not enter the inf. you asked for? I want to cancel support plus. 2/21/2016

  14. kris drayton January 22, 2016 at 1:29 am - Reply

    Well, aol deleted 3 of my comments. I am calling BBB tomorrow. See how far this goes.

  15. kris d. January 22, 2016 at 1:26 am - Reply

    After reading all of the other comments, I am starting to think that aol just wants our money and screw us who wants to cancel our aol acct. Not one has received a reply or help. I read someone went to the library to solve their problem. Think I’ll do that tomorrow since I don’t have a computer anymore. AOL is crap since new owner took over. Like any crappie company, all they want is $$$. I’m turning them into BBB. See what happens then. Ain’t that a bitch, aol deleted my comments. Let’s see how far this one goes.

  16. kris January 22, 2016 at 1:04 am - Reply

    Trying to delete my facebook acct. associated with AOL. Called aol and instead of helping me with this,I have tried to solve the problem with the website and it wants to know what type of computer I have. I don’t have a computer anymore. I have to buy in aol and get 30 days free. I was going to stop the free trial period but the wench that I talked to insisted that I have a credit /debt card or a checking account. Why would I need to give this info if I am stopping it as soon as problem is solved. Screw AOL.

  17. James Leming January 4, 2016 at 11:58 pm - Reply

    I’ve tried on three occasions to cancel my AOL (regardless of the mail – which I don’t use) and they keep trying to hook me up with FREE AOL. I cannot get a straight answer out of anyone.

    I only recently tried AOL (less than 30 days) and it was a joke. I fought three and a half hours to do a four minute transaction (at the library).

  18. Refugio A. Sias October 4, 2015 at 12:33 am - Reply

    My e-mail address is [blocked], I have called to cancel account, was told that it was, looks like they lied again, need to cancel now. I will not pay to this account?

  19. Marcia September 28, 2015 at 12:10 pm - Reply

    Please contact me to cancel my account. I have tried calling and no one is available. I can’t sign in to the cancel.com. My account has been hacked multiple times and needs to be shut down immediately.

  20. Laeloni September 13, 2015 at 2:49 pm - Reply

    I would like to camel my aol internet service now . I have tried several times to cancel an no one answered the phone or cancel my internet service . I want it cancel Now!!!!!!!
    Mrs. Robinson

  21. Laeloni Robinson August 25, 2015 at 12:25 pm - Reply

    I would like to cancel my aol account I have tired several times to call but every time I call I have being put on hold for almost 2 hours then I try to call back and I don’t get a chance to talk to any one at all . SO please cancel my account now !!!!!!!!!!!
    Mrs. Laeloni Robinson

  22. Jenny Horton June 20, 2015 at 6:15 pm - Reply

    I can’t even get into my account! Not excepting my username or password, I canceled over 2 years ago and they were still taking out of my checking account $27.99. So I finally told my bank to stop payment and now they are threatening me with bill collectors!

  23. Jennifer June 13, 2015 at 2:29 am - Reply

    Please cancel my account!! I have been charged for over a yr for this account that I have been trying to cancel! I have been with a high speed company and have not needed aol services.

  24. Patty Vent March 22, 2015 at 7:33 pm - Reply

    Me too I’m trying to cancel my account once again they are taking money out of my banking account.

    Thanks,

  25. Linda R Daly March 18, 2015 at 7:24 pm - Reply

    please cancel my AOL account

  26. Jack March 6, 2015 at 10:30 pm - Reply

    Just read all the other comments & now am REALLY scared. The recording to the call center for subscription cancellations says no help is available. I have now been on telephone hold for over 25 minutes to the billing dept. I tried the on-line cancellation & like almost everyone else on this page, couldn’t get in. Anyone know what is going on?

  27. TONI HERNANDEZ March 2, 2015 at 6:41 pm - Reply

    DID NOT WORK I NEED TO CANCEL THIS ACCOUNT, IT IS NOT LETTING ME PUT MY USERNAME

    THEY HAVE BEEN TAKING MONEY OUT OF MY CHECKING ACCOUNT, I TRIED CANCEL ABOUT
    4 TIMES, I HAVE TALKED TO SOMEONE NAME JEWEL, HE CONNECTED ME TO ANOTHER PERSON
    SHE TOLD ME TO CANCEL ON LINE, THAT IT WOULD BE EASIER, BUT IT IS NOT LETTING PUT MY USERNAME OR PASSWORD. WHEN I TALKED TO THEM THEY TOLD ME THEY COULDN’T FIND MY ACCOUNT, WHICJ IS BS CAUSE THEY HAVE BEEN TAKING OUT MONEY FROM MY CHECKING ACCT. PLEASE CANCEL MY ACCOUNT!!

  28. Joyce Foster February 21, 2015 at 8:11 pm - Reply

    I WANT TO CANCEL MY AOL ACCOUNT IMMEDIATELY!

  29. IGGY February 19, 2015 at 1:58 pm - Reply

    THIS IS SOMETHING THAT SHOULD HAVE BEEN RESOLVED MONTHS AGO
    I AM GOING TO CANCEL THIS ACCOUNT (that is when I CAN )
    Might take awhile

  30. Christine January 9, 2015 at 9:57 pm - Reply

    I don’t know why I’m getting billed for this service and I haven’t used it in years, I don’t even know my old screen name. I called and they told me to call back within the hour or two because their system is being upgraded. So frustrating!

  31. Eileen December 27, 2014 at 7:19 pm - Reply

    Iam trying to cancel my acct and having same problem I bill mine through direct deduct, so am going to call the bank and have them stop payment I guess..

  32. TONI MCCLENDON November 24, 2014 at 4:53 am - Reply

    I am trying to cancel my AOL account but It is not allowing me to do so!

  33. Inge Wagner November 12, 2014 at 5:50 pm - Reply

    Cancel my payment. Cancel my billing. Cancelled last week, but, you continue to take money from my bank account.

  34. RON PROFFITT November 6, 2014 at 1:56 pm - Reply

    CANCEL AOL

  35. andrea evian September 29, 2014 at 1:19 am - Reply

    I want to cancel my aol completely

  36. steve vandusseldorp September 4, 2014 at 3:21 pm - Reply

    I cant afford anymore. went on disability. maybe later on will sign up again.

  37. m vile August 25, 2014 at 6:34 pm - Reply

    Well after 2 hours on the phone Friday I finally got a cancellation number today Monday. I wrote a letter stating I cancelled and went to fax it and AOL’s fax number 703-433-7283 is OUT OF SERVICE I again had to call and got a number that transmitted 703-466-9583. Aol has taken a page out of Direct Tv’s book. Keep all documentation of fax’s and calls so you can notify your credit card company PLUS the news media is always able to help when companies like Aol stick it to you.

  38. Ted Winter June 4, 2014 at 4:49 am - Reply

    cancel my aol account and billing does not work. this website gets me lost. You continue to charge me 20.99 every month and now 23.99. I need to stop because I never use your aol email or visit aol since two years. I consider you are stealing my money. Bynow I want to cancel my aol account and billing PLEASE

  39. Arlie May 29, 2014 at 12:44 pm - Reply

    so far have done all of the above and have been informed that my free aol email address is pending. hoping all will go well and get to keep the address will let you know if I have any further problems. thanks for the above help I really appreciate it.

  40. Ben Carter May 16, 2014 at 2:12 pm - Reply

    your cancel system does not WORK — like every other function to stop the account that you offer!

  41. Marge Roddy April 30, 2014 at 8:01 am - Reply

    I have tried to cancel my aol account for the last three month but with no avail…..I have switch my account to Att High Speed U-Verse.

    Please return all payments directly back in my bank account. That will be three (3) months worth.

    Hopefully this will be my last communication with Aol.

    Thanks

  42. John W East April 21, 2014 at 12:51 pm - Reply

    I have tried to call about cancelling my AOL service but cant get through. I have tried to cancel online but still show as the canceling being pending. I want to know is the billing canceled and why it shows as pending.

  43. Winnifred C Allen April 8, 2014 at 4:54 pm - Reply

    I am trying to provide the information but I cannot access the Sign In, etc., to type in the required information as I am doing here in this space.
    What do I need to do?

    Thanks for you help.

  44. cathy bier November 26, 2013 at 12:17 am - Reply

    I hope this takes care of this, so hard to call and talk to someone, this should be easier. as of 2 weeks ago I have had broadband and could not get AOL canceled. do not want any more billings.thank you

  45. Karen Augustine November 25, 2013 at 3:12 am - Reply

    I am trying to cancel my account on-line and it is not working. I am beginning to become suspicious of this AOL program. I am also not seeing any account activity from previous billing which I am more suspicious. Hmm, someone please contact me ASAP. Thank you. Karen

  46. Judee October 16, 2013 at 2:21 am - Reply

    I tried that and it told me I didn’t have an account but there was money taken out of mt checkbook for an aol account. I thought all I had was the free account. Please refund the money that was taken out of my checking account.
    Thank You

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