Cancel AOL

Cancel AOL AccountDid you know that you can keep your AOL email address and not pay anything?

No, probably not. That is because AOL does not go out of it’s way to inform customers that there is no need to pay it a monthly fee anymore.

Canceling your paid AOL account and switching to their free plan is relatively easy. Before you begin, you’ll need a few things:

Once you have that, there are two ways to cancel: (1) Call the phone number listed on your credit card statement; (2) Cancel online. We’ll go through the steps of canceling online.

Cancel Your AOL Account

  1. ┬áSign into AOL’s My Account with your master username and password.
    Cancel AOL: Step 1
  2. Answer their Account Security Question and click Continue.
    Cancel AOL: Step 2
  3. If prompted, select I already have a High Speed Connection and click View Plans.Cancel AOL: Step 3
  4. Under your current subscription, at the bottom of the page, click Cancel My Billing.
  5. Review the confirmation page. To convert to the free AOL account, select a reason for canceling from the drop-down menu and then click Cancel My Billing.
    Cancel AOL: Step 4

That’s it! You’ve now canceled your AOL account and kept your email address for free.

Please let us know in the comments below if these steps worked for you or if you need any additional help.


  1. I tried that and it told me I didn’t have an account but there was money taken out of mt checkbook for an aol account. I thought all I had was the free account. Please refund the money that was taken out of my checking account.
    Thank You

  2. I am trying to cancel my account on-line and it is not working. I am beginning to become suspicious of this AOL program. I am also not seeing any account activity from previous billing which I am more suspicious. Hmm, someone please contact me ASAP. Thank you. Karen

  3. I hope this takes care of this, so hard to call and talk to someone, this should be easier. as of 2 weeks ago I have had broadband and could not get AOL canceled. do not want any more billings.thank you


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